Customer Care

Refunds and Cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa, American Express.
  • There is no charge or service fee for processing credit-card payments.
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancellation fees being applied by City Wonders, as outlined below. When canceling any booking* you will be notified via email or fax of the successful cancellation and cancellation fees incurred.
  • City Wonders enforces a 24 hour advance refund policy for all tours except the Colosseum Underground Tour*
  • Cancellations must be communicated via e-mail at, or fax at +353.016127098 no less than 24 hours* in advance of the tour in order to receive a refund. The only exception is the Colosseum Underground Tour*
  • No partial refunds will be given for cancellations made within 24 hours of a tour.
  • No partial refunds are available once a tour has commenced.
  • Full refunds only offered at the discretion of management

*50% of the cost of this tour will be refunded if cancelled at least 7 days before the tour departure date. If tour is cancelled within 7 days of tour departure date no refund will be given.